How to do a Plugin & Theme Test
If your site is experiencing issues, one of the first places you'll want to check is your plugins. Although most plugins are wonderful, if you're using ones that haven't been updated in years or contain faulty code, they can cause problems on your site.
The purpose of a plugin test is to rule out if the problems on your site are coming from a plugin or not. Our support team may request that you do a plugin test if you come to us with a strange issue that can't otherwise be figured out or explained, because a plugin is often the culprit.
How to do a plugin test
- In your WordPress dashboard, go Plugins > Installed Plugins.
- Place a checkmark in the uppermost check box. This will select your entire list of plugins.
- Under Bulk Actions, select Deactivate. This will deactivate all of your plugins.
- Clear your browser cache and visit your site. If the issue went away, you'll know it's a plugin.
- Start reactivating each plugin one by one. Between each activation, refresh your site to see which plugin is causing the issue (or test whatever issue you are trying to fix). Delete the faulty plugin entirely from your site.
How to do a theme test
In the uncommon event that you deactivated all of your plugins and the issue was not fixed, the next step will be to do a theme test. Keep all of your plugins deactivated while doing this.
- Go to Appearance > Themes and activate the Genesis Framework. If this fixes the issue you are having, contact us for assistance.
- If that does not fix the issue, activate a default WordPress theme (like Twenty Seventeen or Twenty Sixteen). If this fixes the issue are you having, that would indicate a Genesis-specific issue. Please contact Genesis support for assistance.
- If switching to a default WordPress theme does not fix the issue, contact your hosting company for assistance. Be sure to relay that you have deactivated all plugins and themes on your website and the issue still persists.